Serial Numbers and RMA Management

Based on the warranty certificate and according to the item’s category, the recipient of a product arranges to return goods to the supplier to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer, corporation within the product’s warranty period.

From the position of the seller/producer using the RVX Manager ERP, you have the possibility to enter for each product traded, the associated serial number and the warranty certificate for the products sold will be automatically generated.

• The process of placing serial number is different depending on the product traded

1. For the products operated individually you will add a serial number for each one of them.
2. For the products operated in batch you will add a serial number for the whole quantity. At the products reception in batches, you can additionally place the expiry date of that particular batch, useful when you process food products

• The Warranty Process Flow

1. Receiving defective products in service and find the defect.
2. Having the product repaired and returned to the customer.
3. If the product could not be repaired, it will be returned to the supplier.
4. Receiving a refund or credit for another product from the same retailer.
5. Returning the new product to the customer.

After you enter the reception documents, you can track the products stock status according to their serial numbers. The sale invoices and deliveries will have associated serial numbers for each product or batch serial number.
After the purchase, sale, transfer and return operations, you can access and analyze, by serial number, the item stock movement report where you can monitor the products flow. The sales documents can be printed using the warranty certificate with the delivered serial numbers and the warranty period of the products.